Occasionally, free isn't free. For instance, a merchandise promotion may claim that if you purchase an HP Ultrabook computer, you can obtain a totally free Barnes & Noble Nook e-reader. Such was the situation on Cyber Monday 2012. But when one consumer had to return the Ultrabook, they found that Nook is far from free. It went for retail cost, $99 plus tax. Let this be a caution to you, as many free Nook offers are on the market - read the small print.
Nook not really free gift
The Consumerist tells the tale of Brian, a consumer who was in the market for an HP laptop. He purchased an Ultrabook as part of a Cyber Monday promotion that incorporated a free Nook e-reader. Every little thing was fine until Brian decided the Ultrabook wasn't precisely what he was looking for. When he went to return the computer, Brian was really charged $99 plus tax out of the return funds from the laptop. It was the price of the Nook, which HP wouldn't take back.
A totally free Nook issue that is not unique
It seems ridiculous to somebody who got a "free" Nook to have to pay $99 plus tax later. Brian is not the only person who has had this problem before. Clearly the Nook was not necessarily free and cost something. Seems like on the consumer's receipt differently too, which is just how HP processes orders, it said.
According to a source within the HP returns department, the company will not take back a totally free Nook obtained through such holiday promotions, and the customer "will not obtain the $106 they were charged for (the Nook)."
Wait, was not it a totally free Nook?
The terms of the transaction showed that the Nook price was actually bundled with the HP price instead of actually being a free product offered on top of the computer. The fine print is where all the significant info can be found.
The "free Nook" sting is still there and makes lots of people angry since it cannot be returned, though it could be sold at the consumer's discretion.
Nook not really free gift
The Consumerist tells the tale of Brian, a consumer who was in the market for an HP laptop. He purchased an Ultrabook as part of a Cyber Monday promotion that incorporated a free Nook e-reader. Every little thing was fine until Brian decided the Ultrabook wasn't precisely what he was looking for. When he went to return the computer, Brian was really charged $99 plus tax out of the return funds from the laptop. It was the price of the Nook, which HP wouldn't take back.
A totally free Nook issue that is not unique
It seems ridiculous to somebody who got a "free" Nook to have to pay $99 plus tax later. Brian is not the only person who has had this problem before. Clearly the Nook was not necessarily free and cost something. Seems like on the consumer's receipt differently too, which is just how HP processes orders, it said.
According to a source within the HP returns department, the company will not take back a totally free Nook obtained through such holiday promotions, and the customer "will not obtain the $106 they were charged for (the Nook)."
Wait, was not it a totally free Nook?
The terms of the transaction showed that the Nook price was actually bundled with the HP price instead of actually being a free product offered on top of the computer. The fine print is where all the significant info can be found.
The "free Nook" sting is still there and makes lots of people angry since it cannot be returned, though it could be sold at the consumer's discretion.
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